Live
Weekly webinars
Join scheduled sessions or catch up on your own time.
Learn
Training Built for Your Role
Live sessions every week with instructors who know the business.
Support
We’re Here When You Need Us
Your success manager knows your business. Our team moves fast when issues arise. Help is always within reach.
Dedicated success manager
One person who understands your goals and guides your growth.
24/7 knowledge base
Thousands of articles, guides, and best practices available anytime.
Priority helpdesk
Monday through Friday support with enterprise weekend coverage.
Concierge onboarding
We handle setup, data migration, and team training from day one.
Setup
We Handle the Heavy Lifting
Your data moves smoothly into RealNex. Your brand stays consistent. Everything works the way you need it to.
Import
Seamless data migration
We move your existing data into RealNex without losing a deal or contact. Your team stays productive throughout the transition.
Brand
Custom branding that reflects your firm
Presentations, reports, and client-facing materials carry your identity. We configure templates so every deliverable looks polished and on-brand.
Insights
Reporting setup for the metrics you track
We configure dashboards and reports around your KPIs so leadership and producers see performance clearly from day one.
Level of support I received was unparalleled!
After calling support for help with RealNex, I can say that the level of support I received was unparalleled! They helped me get the issue resolved and kept me up and running.
Ready to Get Started
Schedule your training session or reach out to our support team today.
FAQ
Everything you need to know about training and support.
We offer live training sessions weekly, with video modules available on demand. Custom training schedules can be arranged for teams and enterprises. Your success manager will work with you to find the right timing.
Our concierge support team is available Monday through Friday, 8 AM to 6 PM Eastern. Priority support for enterprise clients extends to weekends. We also maintain a comprehensive knowledge base accessible 24/7.
Contact your dedicated success manager or use the support portal to submit a ticket. Critical issues are escalated within one hour. We track every request until it’s resolved to your satisfaction.
Absolutely. We build training around your team’s specific workflows and goals. Whether you need investment sales, leasing, or tenant rep training, we tailor the content. Group sessions and one-on-one coaching are both available.
Yes. Our resource library includes video tutorials, best practice guides, and case studies. Members get access to webinars, templates, and industry insights. Everything is organized by role and topic for easy navigation.